Telephone Support
Who can you talk to when you don’t understand why something has happened? Who can you ask about whether or not system performance problems might be fixed by upgrading? It is sometimes hard to find a source of impartial and accurate advice.
We provide contracts for a comprehensive technical support service designed to answer customer questions quickly, accurately and efficiently. The service encompasses many aspects of system management and is not limited to simple technical support questions. With a TG Services support contract, help is just a phone call away.
Platforms
IBM x , i and p Series
Hewlett Packard Mid Range
Sun Mid Range
Cisco and other Brand Comms
Storage Products
| Software Support | Hardware Support | Complementary Services |
| Remote Telephone support for OS & layered products | On-site installations | Operating System Training |
| OS & Layered product licensing | Hardware engineering and technical support | Engineering Training |
| Media Updates | Pre-installation and installation planning | System Maintenance |
| On-site installations and upgrades | Testing and auditing | System Tuning |
| Configuration validation and system health checking | Performance analysis and upgrades | |
| Remote problem determination, analysis and solutions | ||
| Problem remedial action planning | ||
| General advice and guidance |
Contact your Account Manager and tell them your specific requirements. We will be very pleased to provide you with a detailed quotation
